Occupations15-1231.00

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.

Median annual pay
$73,340

BLS, 2024

Employment
152,700

U.S., 2024

Ten-year outlook
+1.8%

2024–34

Annual openings
9,600

Projected average

The work

Core tasks

  1. 01Back up network data.
  2. 02Configure security settings or access permissions for groups or individuals.
  3. 03Analyze and report computer network security breaches or attempted breaches.
  4. 04Identify the causes of networking problems, using diagnostic testing software and equipment.
  5. 05Document network support activities.
  6. 06Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  7. 07Install network software, including security or firewall software.
  8. 08Troubleshoot network or connectivity problems for users or user groups.
  9. 09Provide telephone support related to networking or connectivity issues.
  10. 10Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  11. 11Analyze network data to determine network usage, disk space availability, or server function.
  12. 12Perform routine maintenance or standard repairs to networking components or equipment.

Capabilities

Essential skills

Critical ThinkingActive ListeningReading ComprehensionSpeakingActive LearningMonitoringWritingLearning StrategiesMathematicsScience

Employment outlook

Where the role is heading

U.S. employment is projected to move from 152,700 in 2024 to 155,500 in 2034, a +1.8% change.

BLS projects an average of 9,600 openings each year over the period, including openings created by workers leaving the occupation.