Dispatchers, Except Police, Fire, and Ambulance

The work

Core tasks

1. 01Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
2. 02Prepare daily work and run schedules.
3. 03Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
4. 04Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
5. 05Receive or prepare work orders.
6. 06Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
7. 07Arrange for necessary repairs to restore service and schedules.
8. 08Monitor personnel or equipment locations and utilization to coordinate service and schedules.
9. 09Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
10. 10Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
11. 11Oversee all communications within specifically assigned territories.
12. 12Order supplies or equipment and issue them to personnel.

Capabilities

Essential skills

Employment outlook

Where the role is heading