Social and Community Service Managers

The work

Core tasks

1. 01Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
2. 02Direct activities of professional and technical staff members and volunteers.
3. 03Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
4. 04Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
5. 05Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
6. 06Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
7. 07Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
8. 08Recruit, interview, and hire or sign up volunteers and staff.
9. 09Research and analyze member or community needs to determine program directions and goals.
10. 10Implement and evaluate staff, volunteer, or community training programs.
11. 11Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
12. 12Speak to community groups to explain and interpret agency purposes, programs, and policies.

Capabilities

Essential skills

Employment outlook

Where the role is heading