Order Clerks

The work

Core tasks

1. 01Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
2. 02Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
3. 03Recommend merchandise or services that will meet customers' needs.
4. 04Inspect outgoing work for compliance with customers' specifications.
5. 05Receive and respond to customer complaints.
6. 06Check inventory records to determine availability of requested merchandise.
7. 07Verify customer and order information for correctness, checking it against previously obtained information as necessary.
8. 08Compute total charges for merchandise or services and shipping charges.
9. 09Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
10. 10File copies of orders received, or post orders on records.
11. 11Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
12. 12Prepare invoices, shipping documents, and contracts.

Capabilities

Essential skills

Employment outlook

Where the role is heading