First-Line Supervisors of Food Preparation and Serving Workers

The work

Core tasks

1. 01Resolve customer complaints regarding food service.
2. 02Train workers in food preparation, and in service, sanitation, and safety procedures.
3. 03Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
4. 04Present bills and accept payments.
5. 05Perform various financial activities, such as cash handling, deposit preparation, and payroll.
6. 06Supervise and participate in kitchen and dining area cleaning activities.
7. 07Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
8. 08Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
9. 09Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
10. 10Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
11. 11Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
12. 12Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Capabilities

Essential skills

Employment outlook

Where the role is heading