First-Line Supervisors of Non-Retail Sales Workers

The work

Core tasks

1. 01Monitor sales staff performance to ensure that goals are met.
2. 02Provide staff with assistance in performing difficult or complicated duties.
3. 03Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
4. 04Listen to and resolve customer complaints regarding services, products, or personnel.
5. 05Keep records pertaining to purchases, sales, and requisitions.
6. 06Hire, train, and evaluate personnel.
7. 07Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
8. 08Plan and prepare work schedules, and assign employees to specific duties.
9. 09Attend company meetings to exchange product information and coordinate work activities with other departments.
10. 10Visit retailers and sales representatives to promote products and gather information.
11. 11Formulate pricing policies on merchandise according to profitability requirements.
12. 12Prepare sales and inventory reports for management and budget departments.

Capabilities

Essential skills

Employment outlook

Where the role is heading