First-Line Supervisors of Retail Sales Workers

The work

Core tasks

1. 01Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
2. 02Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3. 03Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
4. 04Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
5. 05Instruct staff on how to handle difficult and complicated sales.
6. 06Assign employees to specific duties.
7. 07Keep records of purchases, sales, and requisitions.
8. 08Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
9. 09Plan and prepare work schedules and keep records of employees' work schedules and time cards.
10. 10Review inventory and sales records to prepare reports for management and budget departments.
11. 11Inventory stock and reorder when inventory drops to a specified level.
12. 12Establish and implement policies, goals, objectives, and procedures for the department.

Capabilities

Essential skills

Employment outlook

Where the role is heading