First-Line Supervisors of Office and Administrative Support Workers

The work

Core tasks

1. 01Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
2. 02Resolve customer complaints or answer customers' questions regarding policies and procedures.
3. 03Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
4. 04Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
5. 05Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
6. 06Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
7. 07Recruit, interview, and select employees.
8. 08Interpret and communicate work procedures and company policies to staff.
9. 09Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
10. 10Train or instruct employees in job duties or company policies or arrange for training to be provided.
11. 11Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
12. 12Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Capabilities

Essential skills

Employment outlook

Where the role is heading