Counter and Rental Clerks

The work

Core tasks

1. 01Compute charges for merchandise or services and receive payments.
2. 02Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
3. 03Explain rental fees, policies, and procedures.
4. 04Provide information about rental items, such as availability, operation, or description.
5. 05Advise customers on use and care of merchandise.
6. 06Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
7. 07Answer telephones to provide information and receive orders.
8. 08Inspect and adjust rental items to meet needs of customer.
9. 09Prepare rental forms, obtaining customer signature and other information, such as required licenses.
10. 10Rent items, arrange for provision of services to customers, and accept returns.
11. 11Keep records of transactions and of the number of customers entering an establishment.
12. 12Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.

Capabilities

Essential skills

Employment outlook

Where the role is heading