Bill and Account Collectors

The work

Core tasks

1. 01Record information about financial status of customers and status of collection efforts.
2. 02Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
3. 03Locate and monitor overdue accounts, using computers and a variety of automated systems.
4. 04Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
5. 05Advise customers of necessary actions and strategies for debt repayment.
6. 06Answer customer questions regarding problems with their accounts.
7. 07Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
8. 08Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
9. 09Receive payments and post amounts paid to customer accounts.
10. 10Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
11. 11Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
12. 12Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Capabilities

Essential skills

Employment outlook

Where the role is heading