Eligibility Interviewers, Government Programs

The work

Core tasks

1. 01Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
2. 02Keep records of assigned cases, and prepare required reports.
3. 03Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
4. 04Interview and investigate applicants for public assistance to gather information pertinent to their applications.
5. 05Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
6. 06Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
7. 07Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
8. 08Check with employers or other references to verify answers and obtain further information.
9. 09Answer applicants' questions about benefits and claim procedures.
10. 10Provide social workers with pertinent information gathered during applicant interviews.
11. 11Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
12. 12Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Capabilities

Essential skills

Employment outlook

Where the role is heading