Hotel, Motel, and Resort Desk Clerks

The work

Core tasks

1. 01Greet, register, and assign rooms to guests of hotels or motels.
2. 02Contact housekeeping or maintenance staff when guests report problems.
3. 03Issue room keys and escort instructions to bellhops.
4. 04Make and confirm reservations.
5. 05Verify customers' credit, and establish how the customer will pay for the accommodation.
6. 06Keep records of room availability and guests' accounts, manually or using computers.
7. 07Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
8. 08Review accounts and charges with guests during the check out process.
9. 09Record guest comments or complaints, referring customers to managers as necessary.
10. 10Compute bills, collect payments, and make change for guests.
11. 11Transmit and receive messages, using telephones or telephone switchboards.
12. 12Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Capabilities

Essential skills

Employment outlook

Where the role is heading