Receptionists and Information Clerks

The work

Core tasks

1. 01Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
2. 02Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3. 03Receive payment and record receipts for services.
4. 04Schedule appointments and maintain and update appointment calendars.
5. 05Transmit information or documents to customers, using computer, mail, or facsimile machine.
6. 06Hear and resolve complaints from customers or the public.
7. 07File and maintain records.
8. 08Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
9. 09Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
10. 10Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
11. 11Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
12. 12Analyze data to determine answers to questions from customers or members of the public.

Capabilities

Essential skills

Employment outlook

Where the role is heading