Medical Secretaries and Administrative Assistants

The work

Core tasks

1. 01Answer telephones and direct calls to appropriate staff.
2. 02Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
3. 03Complete insurance or other claim forms.
4. 04Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
5. 05Transmit correspondence or medical records by mail, e-mail, or fax.
6. 06Maintain medical records, technical library, or correspondence files.
7. 07Receive and route messages or documents, such as laboratory results, to appropriate staff.
8. 08Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
9. 09Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
10. 10Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
11. 11Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
12. 12Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

Capabilities

Essential skills

Employment outlook

Where the role is heading