Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

The work

Core tasks

1. 01Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
2. 02Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
3. 03Create, maintain, and enter information into databases.
4. 04Use computers for various applications, such as database management or word processing.
5. 05Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
6. 06Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
7. 07Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
8. 08Schedule and confirm appointments for clients, customers, or supervisors.
9. 09Maintain scheduling and event calendars.
10. 10Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
11. 11Complete forms in accordance with company procedures.
12. 12Locate and attach appropriate files to incoming correspondence requiring replies.

Capabilities

Essential skills

Employment outlook

Where the role is heading