Office Clerks, General

The work

Core tasks

1. 01Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
2. 02Answer telephones, direct calls, and take messages.
3. 03Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
4. 04Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
5. 05Compile, copy, sort, and file records of office activities, business transactions, and other activities.
6. 06Review files, records, and other documents to obtain information to respond to requests.
7. 07Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
8. 08Compute, record, and proofread data and other information, such as records or reports.
9. 09Complete work schedules, manage calendars, and arrange appointments.
10. 10Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
11. 11Inventory and order materials, supplies, and services.
12. 12Deliver messages and run errands.

Capabilities

Essential skills

Employment outlook

Where the role is heading