Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

The work

Core tasks

1. 01Provide guests with menus.
2. 02Greet guests and seat them at tables or in waiting areas.
3. 03Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
4. 04Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
5. 05Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
6. 06Inspect dining and serving areas to ensure cleanliness and proper setup.
7. 07Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
8. 08Answer telephone calls and respond to inquiries or transfer calls.
9. 09Assist other restaurant workers by serving food and beverages, or by bussing tables.
10. 10Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
11. 11Take and prepare to-go orders.
12. 12Inform patrons of establishment specialties and features.

Capabilities

Essential skills

Employment outlook

Where the role is heading