First-Line Supervisors of Personal Service Workers

The work

Core tasks

1. 01Train workers in proper operational procedures and functions and explain company policies.
2. 02Meet with managers or other supervisors to stay informed of changes affecting operations.
3. 03Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
4. 04Recruit and hire staff members.
5. 05Resolve customer complaints regarding worker performance or services rendered.
6. 06Take disciplinary action to address performance problems.
7. 07Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
8. 08Investigate employee complaints and resolve problems following management rules and regulations.
9. 09Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
10. 10Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
11. 11Participate in continuing education to stay abreast of industry trends and developments.
12. 12Inform management about problems, such as employee disputes.

Capabilities

Essential skills

Employment outlook

Where the role is heading